We provide Customer Service Solutions that drive productivity to enhance the customer experience.
From troubleshooting to service continuity, product recalls to exceptions management, our customer service agents understand the importance of quality, personal service which adds value, and always puts the customer first.
In the health sector, we currently have a dedicated team of 100 people in our customer service department, handling 250k calls per annum, providing the first point of contact for NHS Trusts for all logistics and product queries.
For the technology sector, we handle over 150,000 contacts annually. Whether it’s technical diagnostics or a delivery query, our team provide efficient solutions that resolve the issue first time. Our technical call centre supports diagnostics and returns avoidance programmes for customers.
We call customers when we have their technology device and are unable to find the fault reported, to understand their issue further and aid finding the fault. We support the customer with resolutions that may be linked to user information. We have found that typically 30-40% of returns enquiries can be resolved without the need for a return, increasing customer satisfaction and reducing costs.
Our Customer Service Solutions are tailored to meet the most complex and differentiated customer requirements across the automotive, consumer, health, technology and utilities sectors.