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What we do

We are a supply chain performance improvement partner delivering services around the world.
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Who we are

We are an international company with 50 years of heritage headquartered in Oxford, UK.
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Field engineer fulfilment services

Optimise your field operations with end-to-end logistics

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End-to-end supply chain solutions designed to optimise field operations at every stage.

Flawless field service is paramount to customer loyalty. Our sophisticated end-to-end Field Engineer Logistics solution will meticulously plan, optimise, and execute every aspect of your supply chain to support remote technical staff.

Our core objective is to guarantee efficient, sustainable delivery and equip your engineers with the necessary parts to achieve a high “right first time fix” rate. A cornerstone of this service is our powerful Field Engineer Fulfilment app, which provides the real-time stock visibility needed to empower your team, enhance productivity, and ensure your customers receive exceptional service.

Unipart's end-to-end field engineer fulfilment solution

Field service logistics face constant pressure to balance cost-efficiency, service excellence, and sustainability. We specifically address the following key complexities:

Cost and inventory management: We solve the challenge of balancing optimal stock supply without holding excess inventory, whilst reducing both overall supply chain costs and stock loss.
Engineer productivity: We ensure engineers have the right parts quickly to reduce downtime and maximise the number of jobs completed, which directly increases productivity.
End-to-end visibility: Our technology provides the critical supply chain transparency needed for stock, tools, and ordered parts, eliminating blind spots.
Sustainability imperative: We provide an effective way to manage waste and returns to reduce your environmental impact and increase the product lifecycle through repair and refurbishment.

Why partner with us?

Effective field service logistics underpin exceptional customer experience and operational efficiency. We offer a tailored solution driven by proven process, technology, and commitment to sustainability.

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Improve your bottom line
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Greater engineer productivity
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Reduce environmental impact

A closeup of a supply chain consultant using a tablet to monitor global logistics performance.

Our integrated field engineer support optimises part availability and reduces costs through holistic forward and reverse logistics, ensuring high customer satisfaction.

A city at dusk with sparks and connections between different buildings. Smart city and telecommunication network concept.

Our integrated app and supply chain technology proactively manages inventory from the warehouse to the engineer and back, ensuring optimal part availability and right-first-time fixes.

A green logistics company optimising transportation routes for fuel efficiency and emissions reduction.

We embed circular economy principles into our operations, extending product life cycles through repair, refurbishment, and returns management to minimise environmental impact.

Our field service logistics capabilities

Our comprehensive solutions manage the entire lifecycle of your field operations, from initial part supply to end-of-life management, all linked by leading technology.

End-to-end fulfilment

Circular economy services

Advanced technology and visibility

End-to-end fulfilment

Strategic stocking: Management of inventory across strategically located distribution networks, including Forward Stocking Locations (FSL).
Distribution: Inbound transport, final mile delivery, and returns logistics.
Engineer services: Fleet management and in-vehicle solutions such as lockbox or boot stock management.

Circular economy services

Reverse logistics management: A simple process for engineers to scan and log returns and waste via the app, providing critical forecasting for the warehouse team.
Product lifecycle: Extending product lifecycles through product triage, diagnostics, repair, and refurbishment.
Waste management: Recycling facilities and operations focused on executing zero landfill field engineer supply chains.

Advanced technology and visibility

Field engineer app: Our market-leading app provides inventory visibility from warehouse to the field, supporting automatic stock replenishment and reducing lost stock.
Tailored product catalogue: Engineers can order every part with a click of a button from a tailored product catalogue with live inventory levels by location.
End-to-end visibility: Providing complete transparency and control over your inventory and supply chain operations.