The Challenge

Sky is well known as the UK’s leading broadband and TV services provider, they understand how critical it is for people to be connected to broadband and TV during the Coronavirus crisis. People need broadband and TV services to work from home, stay connected and remain adequately informed. To some people without mobile devices, having a landline is also essential for them to keep in touch with their loved ones, having a positive impact on their mental health.

Due to Coronavirus restrictions, engineers were not able to visit customer’s homes where landline connections had been disrupted, leaving vulnerable customers without a means of communication.

In response to the problem, Sky developed an alternative solution in the form of an easy to use handset that only required switching on to be live and functional with a pre-inserted and already active SIM card. Sky designed this for simple user experience for those who have never used mobile devices in the past.

Unipart was challenged by Sky to bring this experience to life with complete stock receipting, handset kitting and order fulfilment out of our specialist technology warehouse.