Going the extra mile for customers

The Coronavirus has brought much of the UK’s economy to a temporary standstill. However, essential services continue to operate.

For some companies in the mobile telecoms & communications sector, keeping their customers connected has been a lifeline that enabled purchasing food, getting critical information and staying in touch with loved ones.

Unipart has a well-established track record of working with the best companies in that important sector. During the Coronavirus crisis, Unipart has kept vital products and services flowing to our customer’s customers using the safest processes and the best technologies to deliver outstanding customers service even in the most difficult times. 

Here’s how our customers showed their appreciation to Unipart people who continue to go the extra mile.

“I just wanted drop you a brief line to pass on my thanks for the amazing work performed by your teams this week.  None of this would not have been possible without the passion every member of the team has put in this week. The excellent work Unipart has done on its business continuity planning is obvious to see as we rise to the current challenge together. Thanks again for your continued efforts on our behalf.”      Kevin Ralph, Senior Manager – Supply Chain Operations, Three.

“A truly amazing effort from the team in one of the most difficult weeks imaginable. Heartfelt thanks for all of your efforts guys, they really are hugely appreciated” Dan Halsey, Head of Supply Chain, Three

“Our Government has rightly recognised that the ability of people and businesses to stay connected is critical to the wellbeing of our country. I would like to acknowledge the vital role that Unipart Logistics plays in the provision of Virgin Media’s services. Unipart’s role is vital to ensuring the continuity of our service and we thank you for all of your efforts; without you we could not provide a service.”  Severina Pascu, Chief Financial Officer and Deputy CEO, Virgin Media.

” Keeping customers connected to broadband and TV is critical in this time.  People need broadband to work from home, have a land line to speak with loved ones if they don’t have a mobile, and use the broadband and TV services to stay connected and informed about what is going on. Each one of these important solutions is delivered out of Nuneaton through you – so thank you! Your teams are doing an amazing job and you should all be very proud.”   Vicki Flaxten, Director of Supply Chain, Sky

“I wanted to get my thanks in early for the support you have given Vodafone during this crisis so far. Each and every request has been met without complaint, push back or even the slightest resistance despite the lower resource levels and challenging working environment. The team have been truly inspirational. Thank you personally, and on behalf of Vodafone.” Gareth Williams, Head of Logistics, Terminals, Vodafone

We’re grateful to our customers for those kind comments and equally grateful to the Unipart employees who continue to deliver outstanding personal service every day.