Unipart unlocks £1m of cost savings for customer
21st May 2024 | 1 min read
The Challenge
One of the largest UK automotive branch distribution networks was underperforming and needed to be transformed quickly.
Specifically, the network was suffering from limited employee participation in problem solving, high levels of abandoned calls and stock errors, and limited year-on-year sales growth.
The most significant challenge the customer faced was a natural resistance to change from employees at every level, across their geographically-diverse network of 200 UK branches.
The Solution
Unipart’s solution was to implement The Unipart Way, empowering everyone in the business with a continuous improvement mindset to deliver operational excellence and outstanding customer service.
The following steps were taken by operational excellence experts from Unipart:
- A cost-effective methodology was designed for rapidly engaging employees at every level in the organisation and implemented
- Employees were ensured this was not just another short-term initiative, but a long-term strategic commitment designed to help them grow and develop as individuals
- Employees were given the opportunity to see The Unipart Way in action at Unipart’s own sites, successfully replacing ingrained resistance with an enthusiastic and immediate desire to engage with the programme
- Unipart’s experts then developed a sustainment solution to provide real-time coaching and drive faster progress through reviewing performance against the critical stop points.
£1 million
cost saving
The Impact
As a result of Unipart’s solution, more time was created for branch management to develop new customers, leading to improved employee engagement and customer satisfaction.
Most notably the network benefitted from a 100% increase in network participation in problem solving, generating £1 million of cost savings, and a 21% year-on-year sales growth.
Further impacts include:
- 20% uplift in performance
- 110% improvement in on-time deliveries
- 110% improvement in speed of answering calls
- 80% reduction in abandoned calls
- 85% reduction in stock errors
