The Challenge

To many people, keeping connected has been a lifeline during the Coronavirus crisis.

Three Mobile (Three) is one of the UK’s leading mobile telecommunications and internet service providers who have been going the extra mile to keep their customers connected, enabling them to purchase food, receive critical information and stay in touch with loved ones.

Unipart Logistics (Unipart) has a well-established track record of working with the best companies in the sector. During the crisis, Unipart has kept vital products and services flowing to our customer’s customers using the safest processes and the best technologies to deliver outstanding customer service even in the most difficult times.

Unipart has partnered Three since 2003 and on any typical day, Unipart provides Three with forward logistics services to all of Three’s 320 Retail Stores as well as direct to customer deliveries and delivery to businesses and wholesale customers.

Actions taken by governments across the world resulted in Three’s Contact Centre in Mumbai closing down and the closure of all Three stores in the UK in support of the social distancing effort.

Closing the call centre and stores meant that Three needed to be creative to ensure they could continue to provide great service to their customers who needed help and support, Unipart and Three put together an immediate response.