The Solution
Unipart was tasked with conducting a diagnostic review of PEAK Scientific’s logistics operations. The review revealed unsustainable inefficiencies across their processes.
It was found that the service spares area layout and systems had limitations, which was compounded by a lack of standardised work operating procedures and, without intervention, staffing needs will increase by 1.8 FTE annually (c.20% of current staff numbers) just to maintain the status quo. Addressing these issues through process improvement, layout optimisation, and system enhancements is crucial to meet rising demand and achieve operational efficiency.
We engaged the project team to establish clear routines and governance, including reporting, risk escalation, and action plans. The existing process was mapped to identify areas for improvement by eliminating wasteful activities. To measure progress, we baselined current performance using Safety, Quality, Cost and Delivery (SQCD) metrics and established process cycle times for resource planning.
Following this, the roll-out of a new pick-pack process was recommended for one of their sites. To support future growth, the recommendation was made to develop an improved forecasting model, as well as a new layout for the service spares area.