
Optimised repair supply chain delivers significant cost and process benefits
30th March 2022 | 2 min read


The Challenge
One of the world’s largest mobile telecommunications operators was experiencing delays in the repair operations of its UK business, resulting in reduced customer and staff satisfaction.
The customer tasked Unipart to work in partnership with its UK Business Improvement Team to improve the returns and repairs segment of its operations (an area that handles hundreds of thousands of devices every year), and at the same time increase Net Promoter Scores (a measure of customer engagement), whilst reducing operating expenditure in this function.