The new £1m P1 Supercar was launched at the end of 2013 to great acclaim from the world’s motoring media and the limited edition model was quickly sold out to McLaren enthusiasts. Unipart manages the global distribution of the aftermarket parts on behalf of McLaren Automotive. This story started on 30th September 2014, when two VIP customers urgently needed components for their £1m McLaren P1 cars…
It was vital to ensure these parts were obtained and delivered in the fastest possible time to the W. Coast USA and Singapore outside normal service levels.
The whole team was involved in satisfying the orders in the fastest time possible knowing the high profile nature of the customers and realizing the McLaren brand was at stake if the cars weren’t fixed as quickly as possible. The team re-prioritised their work and focused on these two issues. This involved expediting the parts from McLaren at Woking, organizing 2 sets of urgent transport for collection, booking the product in and ensuring the parts were despatched on the earliest available flights by personally driving the parts (and packing en route) to the airport, whilst keeping in constant contact with McLaren centrally and in market
The parts arrived from Woking at 18.55, with Catherine and Mark personally delivering them to the DHL hub at East Midlands airport at 19.26 to ensure they caught a flight that evening.
Truly just-in-time processing, with an outstanding level of customer service from these two award winners.