Health Sector
Date published:
Delivering a platform for sustained improvement, resulting in average waiting times within NHS Trust reducing from 28 to 9 weeks

The challenge Unipart Consultancy’s customer was one of  many NHS Trusts facing a daunting challenge to achieve stretching ED and RTT performance targets. This was made more difficult by their challenging financial  position. Unipart was engaged by the Trust  with a mandate to instigate cultural and operational  changes that would raise performance levels, but also

Technology Sector
Date published:
Significant cost savings and customer satisfaction for global telecommunications operator as a direct result of the 30% reduction in volume of repairs

The challenge One of the world’s largest mobile telecommunications operators was experiencing delays in the repair operations of its UK business that was resulting in reduced customer and staff satisfaction. The customer tasked Unipart Consultancy to work in partnership with its UK Business Improvement Team to improve the returns and repairs segment of its operations

Utilities Sector
Date published:
Transforming repair planning & despatch to improve field team productivity resulting in 75% improvement in right-first-time planning

The challenge  Unipart Consultancy were asked to design and  implement a transformational change programme  for one of the world’s biggest Utilities companies.  Tasked with embedding Operational Excellence (OpEx) throughout our customer, Unipart focused on building capability within teams to drive sustainable continuous improvement via workshops, in the line training,  creative problem solving and coaching through

Automotive Sector
Date published:
Engaging teams at major OEM to increase productivity, exceeding savings target of over £4.5m

The challenge This major Original Equipment Manufacturer produces vehicles with a large number of customer facing  options and extras; a high complexity product with a  particularly high degree of variation. Facing issues with  quality, cost and productivity (needing to effectively  balance cycle times to customer demand), the  manufacturer sought to put an ambitious programme  into

Automotive Sector
Date published:
Supporting a major OEM to drive high levels of performance by improving compliant suppliers by 95%

The challenge This global automotive OEM (car manufacturer) was suffering with part quality, supply issues and lack of visibility of capacity within the supply chain. These issues were causing stoppages in the build programme and poor warranty performance. This negatively affected profitability, the customer  experience and customer retention. The root cause of  these issues stemmed

Public Sector
Date published:
Implementing a large scale transformation programme in HMRC resulting in £400 million savings

The challenge  Unipart’s Consultancy were challenged to transform the department’s efficiency through embedding a sustained culture of continuous improvement over a five-year period, with the specific request of generating a 30% productivity uplift and improvements in quality. The transformation programme called PaceSetter, focused on improving leadership capability  and employee engagement alongside significantly improving processes and

Health Sector
Date published:
Significant improvements in patient flow and capacity resulting in A&E treatment times reducing by 57%

The Challenge A major NHS Trust wanted to realise its vision of ‘Best Care, Best People and Best Place’ The Trust sought to  develop a sustainable approach to improving services and maximising value for money, driven by a philosophy that brings life to the Trust’s pledges to patients and employees. Unpredictable demand, particularly during the

Automotive Sector
Date published:
Transforming the performance of a UK branch network, resulting in 110% improvement in on-time deliveries

The challenge The UK automotive distribution industry is an intensely competitive arena where consistent, predictable and high quality service is critical to growth. Our client operates one of the largest UK automotive branch distribution networks, serving over 30,000 customers through 200 branches across the country. The business was underperforming and needed to be transformed quickly.

Health Sector
Date published:
Dramatically reducing time from GP referral to hospital treatment by 84%

The challenge The NHS Improvement Plan introduced the Government’s ambition that no one would wait longer than 18  weeks from GP referral to hospital treatment. To meet  the target, Unipart’s NHS customer established a delivery  programme called Transforming Care. The programme used Lean thinking to redesign and deliver sustainable  18-week patient pathways. An NHS Trust