The Unipart Way
The
Ø empowers employees to improve their part of the business and themselves every day. It has proved so successful and motivational, that organisations come from around the world to learn the principles that have supported Unipart Group’s development into a world-class company.
Ø drives continuous improvement in quality, cost, delivery and customer service and enables us to improve the services we offer our clients, faster than any of our competitors.
Ø has a framework of 18 principles for people to understand our company’s values.
Ø has become the company’s differentiator within the marketplace. Our customers choose to do business with us because The Unipart Way offers them the chance to do business with a company that will not only meet their needs, but continually seek to improve the service that they offer.
Tools and Techniques
The
Comm Cell – a tool that measures performance, identifies areas in need of improvement and encourages communication between staff, management and client
The 3 C’s – “Concern, Cause, Countermeasure” a tool used for continuous improvement, this is a live document which can be added to by anyone at anytime
OCC Circles – “Our Contribution Counts” a powerful problem solving and continuous improvement technique that harnesses the creativity and talent of Unipart people and external stakeholders
"Our clients become aware at the same time as we do of any issues and they can see the progress being made to resolve them" Andrew Hayes, Operations Director, USS
